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IVR Telephone Numbers:
| 509.495.8862 |
(Spokane) |
| Ext. 8862 |
(Direct line within Avista Corp. phone system) |
1.800.227.9187
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(Long Distance) |
| — when recording starts you need to say "Employee" it will then prompt you for the extension, enter "8862" |
Avista Corp Credit Union has a new IVR system. You will need to change your PIN upon first entry to this system.
There is a long pause in between the prompts.
Prompt says:
Welcome to the audio teller for Avista Corp Credit Union
If you are a member and wish to access your account press 1 (do not use #)
Please enter your member number (do not use #)
Please enter your PIN
[This is the 8 digit DOB of primary member MMDDYYYY] (do not use #)
Your PIN has expired enter new PIN (do not use #)
Please enter new PIN (do not use#)
Please re-enter your new PIN for confirmation (do not use #)
Transaction complete
IVR LIST OF ACCESSIBLE ACCOUNTS
Share savings accounts: 001, 021
Children Share savings accounts: 031, 041
Signature Loan accounts: 801, 802, 804, 812
Share Secured Loan accounts: 805, 807, 817
Fully Secured Loan accounts: 711, 712, 808, 809, 811, 815, 816, 819, 821, 822
100% Financed Loan accounts: 711, 712, 803, 806, 811, 813, 814, 818, 823, 824
Holiday Loan accounts: 831, 832, 833, 834, 836
IQ Stock Loan accounts: 835
1st Mortgage Loan accounts: 841, 844, 852, 862, 871, 872, 881, 891
2nd Mortgage Loan accounts: 901, 902, 903
Note: The IVR cannot transfer funds from your account to another member's account (this includes children's accounts). If you transfer an amount from savings to a loan, the amount will apply to both principal and interest.
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View the New IVR Flowchart!