Remote Account Access
  With the launch of the new Avista Corp. Credit Union web-page, there have been a number of questions about the services offered by the credit union. This article is the first in a series of articles that we hope will answer those questions and clarify the services offered.

A couple of credit union members have asked about accessing their account information “on line.” The bad news is, because of software development costs and the high cost of providing security for member account information, credit union members cannot currently access their account information “on-line”. Though our goal is to have on-line information available in the future, we have no target date set. The good news is, if you’ll let your fingers do the walking, you can get that information through the credit union’s IVR system. That means you don’t have to be at work or even go near the credit union in order to get your information.

The Avista Corp. Credit Union Interactive Voice Response (IVR) system is a 24-hour phone service that allows Credit Union members to access balance information, account history information, loan payment information, and share account withdrawal information. Transfers between savings accounts and from share accounts to a debit card account or loan account may also be performed via the IVR.

Note: The IVR cannot transfer funds from your account to another member's account (this includes children's accounts). If you transfer an amount from savings to a loan, the amount will apply to both principal and interest.


IVR Telephone Numbers:
509.495.8862 (Spokane)
Ext. 8862 (Direct line within Avista Corp. phone system)
1.800.227.9187 — when recording starts,
dial 4-8862		 (Long Distance)


First Time IVR Users:
The first time you dial in, you will be asked for your member number followed by the # sign. You will then be asked to enter you "audio identification number" followed by the # sign — this number will be the last four digits of your Social Security number. Next, you will be prompted to change your audio identification number — you need to choose a 4-digit number easy for you to remember. DO NOT CHOOSE YOUR SOCIAL SECURITY NUMBER. You will then be asked to reenter your new audio identification number again for security purposes. You are now ready to proceed through the account menu.

Using the IVR:
After accessing the system by the phone number, you will hear a welcome message, then you will be asked for your member number followed by the # sign. You will then be asked to enter your audio identification number followed by the # sign (this is the 4 digit number you selected). Then the menu selection starts. REMEMBER: The star key (*) on your phone will take you back through the menus and out of the system.

For question, please contact an Avista Corp. Credit Union representative.

Valid Account Numbers to use in the IVR System:

Share Accounts: 001, 002

Children Share Accounts: 031, 041

Debit Card Account: 501

Loan Accounts:

Personal - 801, 802, 803, 804, 805, 806, 807, 808, 809, 811, 815, 816, 821, 822, 823, 824, 825, 831, 832

Real Estate - First Mortgages 841, 851, 861, 871, 881, 891

Second Mortgages 901, 902

 

  




This page last updated 4/8/2008 5:27:43 PM by Avista Corp. Credit Union.
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