Member Alert: High level of Fraud and Scams due to the COVID 19 crisis.

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Credit Union Update:

January 15, 2021

We continue to work under the guidelines set down by Avista Utility and anticipate that our current schedule will continue at least thru March of 2021.

Here’s an update on your Credit Union: We are available for phone calls and e-mails Monday thru Friday from 8:00am- 4:00pm. To see us at the Mission campus for deposits or withdrawals and loan signings, you will need to have an appointment. We are open for appointments from 10:00am- 2:00pm. We have a limited number of appointments daily and are scheduling them staggered to protect everyone, so without an appointment we may not be able to assist you for your transaction. The Utility Lobby is closed to visitors. If you call 495-2000 and let us know when you will be coming by, we can put that on our calendar and be ready for you. We will meet you at the front door with a face mask on. All transactions will be completed in the front foyer. We will maintain and enforce a six foot rule at all times and ask that you wear a mask also.

Your Credit Union knows that you may have been severely adversely affected by the current COVID-9 crisis occurring throughout the world today. To address this we now have two programs to offer to our members.

1) Skip a pay - You may skip up to two months of payments on any of your current consumer (Car, Truck, Boat, ect.) loans just by asking and filling out a simple form. This will add the two months of payments to the end of the loan. Call 509-495-2000, we will be happy to get you the form.

2) COVID Relief Loan - Unsecured loan up to $5,000.00 with an Annual Percentage Rate of approximately 1.57% fixed for five years with biweekly payments of $5.00 until March 2021 and payback after that of no more than $50.00 per biweekly payroll. This loan is for members who's family have had significant decrease in income due to the current crisis.

Please apply online at www.avistacu.com and use the general application and put in the “Note” section you are applying for the COVID Relief Loan. This loan is for members who’s family have had significant decrease in income due the current crisis.

If you have questions please call us at 509-495-2000.

As always you can access your account 24/7 through online banking and the mobile app. Click here for the 4 Steps to Stay Connected

The Credit Union is very well capitalized and your deposits and loans are safe. If you find that you are financially being hurt and need assistance please reach out to us.
Thank you for being a valued member of Avista Corp Credit Union.

Amid ongoing concerns about the coronavirus (COVID-19), Avista Credit Union is closely monitoring the latest reports from the Centers for Disease Control and Prevention (CDC) and has taken a number of precautionary measures for the health and safety of our members and colleagues.
We wanted to reach out and share a few of the ways we are here to serve you, our member, during this time:

We encourage you to access your account from home 24/7 using online banking and our mobile app to view transactions, check balances, make payments, and more. If you do not have access to online banking please call us at 495-2000 for assistance.

If you visit us, please know, our branch team is available to serve you, as always. We've augmented daily cleaning procedures with the use of stronger disinfectant products on high-touch surfaces, have made hand sanitizer readily available, and are educating our branch team on best practices recommended by the CDC. We encourage you to not visit our branch if you are symptomatic in any way with a cold or flu.

If you've been impacted by COVID-19 and need our support, we're here to help.

We will continue to closely monitor the situation and evaluate additional measures to support our members and communities as needs arise.

For additional information about COVID-19, get the latest report from the Centers for Disease Control at cdc.gov or your local health department website.